In logistics, trust is not built overnight. It is earned through consistency, accountability, and showing up when it matters most. While technology, data, and processes play an important role in keeping freight moving, long-term success in this industry still depends on relationships. At Service First Logistics, we believe strong partnerships are the foundation of reliable supply chains, and few stories illustrate that better than the relationship between Angelo and Jeff.
Angelo, one of our Senior Supply Chain Strategists, and Jeff go back nearly 20 years, well before Service First Logistics opened its doors. Their relationship began in the early days of their careers, when trust was built load by load and phone call by phone call. From the start, Jeff proved himself to be dependable, communicative, and committed to doing things the right way. These qualities made him someone Angelo could rely on, not just as a carrier, but as a partner.
Jeff is the owner of B.E. Lennard and one of our most trusted carrier partners today. What began as a professional connection evolved into a partnership grounded in mutual respect and shared values. Over the years, both Angelo and Jeff have seen the industry change in countless ways. Capacity has tightened and loosened. Technology has advanced. Customer expectations have continued to rise. Through it all, the core principles that defined their relationship never changed.
Reliability has always been at the center of their partnership. In an industry where delays, breakdowns, and last-minute changes are sometimes unavoidable, knowing who you can count on makes all the difference. Jeff consistently delivered on his commitments, communicated clearly when challenges arose, and worked collaboratively to find solutions. That level of consistency built trust, and trust created loyalty.
Communication has also played a critical role. Logistics moves fast, and problems rarely resolve themselves. Strong communication ensures issues are addressed early and expectations are aligned. Angelo and Jeff built a working rhythm that prioritized transparency and responsiveness. When a shipment was at risk, they talked. When plans needed to change, they adapted together. This open line of communication helped prevent disruptions and strengthened their partnership over time.
When Service First Logistics was founded, those same values became the foundation of our company. We built our business on relationships, not transactions. As Service First Logistics grew, Jeff and B.E. Lennard remained a key part of our carrier network. The trust that existed long before our doors opened carried forward into the way we serve our customers today.
Today, Jeff continues to play an essential role in supporting our customers with dependable capacity and exceptional service. His team helps ensure freight moves on time and expectations are met, even when market conditions are challenging. That reliability allows our customers to operate with confidence, knowing their supply chain is supported by partners who take pride in their work.
Angelo still picks up the phone to call the same carrier he has trusted for two decades. That is not coincidence. It is the result of years of consistent performance, honest communication, and a shared commitment to excellence. In an industry that often prioritizes speed and cost above all else, this relationship is a reminder that people still matter.
Long-term partnerships like this one create stability in an unpredictable industry. They allow logistics teams to plan with confidence, respond quickly to challenges, and deliver better outcomes for customers. Trust reduces friction. Loyalty creates alignment. Together, they form the backbone of a strong supply chain.
At Service First Logistics, we are proud of the relationships we have built with our carrier partners. We believe that when carriers are treated as true partners, everyone benefits. Customers receive better service. Strategists gain reliability and insight. Carriers gain respect, consistency, and long-term opportunity.
This partnership between Angelo and Jeff is more than a success story. It reflects who we are and how we operate. It shows that doing things the right way, even when it takes more effort, leads to lasting results. It proves that trust and loyalty are not outdated concepts in logistics. They are competitive advantages.
Here’s to the partners who show up day after day. The ones who answer the phone, keep their word, and take pride in their role in the supply chain. These are the relationships that move freight, support customers, and help businesses grow.
This is what trust and loyalty look like.
About the Author: Angelo Giannosa, Senior Supply Chain Strategist at Service First Logistics
This insight comes from Angelo Giannosa, a seasoned Senior Supply Chain Strategist at Service First Logistics with over three decades of experience across refrigerated, dry van, flatbed, oversize, and cross-border freight. Angelo specializes in building long-term, reliable partnerships and creating supply chain solutions that keep freight moving efficiently, even in challenging market conditions.
As part of the Service First Logistics thought leadership team, Angelo shares practical, relationship-focused logistics insights to help companies navigate an ever-changing market. If you would like to learn more about carrier partnerships or strategies to improve supply chain reliability, Angelo is always open to a conversation.
